Cancellation & Rescheduling Policy
Remedial Massage Therapy • Home & Office
1. Appointments & Deposit
All treatments are provided by advance appointment. A £20 deposit is required to secure your appointment. The deposit is credited towards the total treatment price and is not an additional charge. Current treatment prices: • 60 minutes — £60 • 75 minutes — £75. The remaining balance is payable using the agreed payment method.
3. Cancellation
Less than 24 hours in advance: If an appointment is cancelled or rescheduled less than 24 hours before the scheduled treatment time, the £20 deposit will normally not be refunded. This is because short-notice cancellations significantly reduce the opportunity to offer the appointment to another client. If you wish to make a new appointment, a new deposit may be required to secure the booking.
5. Missed Appointments / No-Show
If you do not attend your appointment and do not contact me in advance, the £20 deposit will be retained. A new deposit may be required for any future appointment.
7. Exceptional Circumstances
I understand that serious and unexpected circumstances can sometimes occur. In cases of serious illness, an emergency or another genuinely exceptional circumstance, I may use my discretion to transfer the deposit to another appointment or waive the cancellation charge. Please contact me as soon as possible if such circumstances arise.
9. Fairness & Your Consumer Rights
This policy is intended to provide clear and fair booking arrangements. It does not exclude or limit any mandatory legal rights you may have as a consumer that apply to your circumstances.
2. Cancellation or Rescheduling
More than 24 hours in advance: If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. In this situation, you may: • reschedule your appointment to another available date; or • request a refund of your £20 deposit. If you reschedule, your deposit can be transferred to the new appointment.
4. Late Arrival
Please arrive or be ready for your treatment at the agreed appointment time. If you arrive late, the treatment time may need to be shortened in order to avoid delaying another appointment. The full price of the booked treatment may still remain payable. If you know that you are going to be late, please contact me as soon as possible.
6. If I Need to Cancel
On rare occasions, I may need to cancel or reschedule an appointment due to personal, professional or unforeseen circumstances. If this happens, I will do my best to provide you with as much notice as possible. You will be offered: • an alternative available appointment; or • a full refund of any deposit paid.
8. When Treatment Cannot Be Provided
In certain circumstances, treatment may not be appropriate or safe to provide. If, during the initial discussion or before treatment begins, it becomes clear that treatment cannot safely be provided, I reserve the right to decline the treatment. Where possible, we will discuss the available options, including rescheduling where appropriate.
10. Contact
If you need to cancel or reschedule your appointment, please contact me as soon as possible.